It also features survey scoring, NPS, in-app survey, popup survey, and advanced reporting tools. Then there are more features: white-label, unlimited private user accounts, unlimited group and classroom, integrations, and centrally managed enterprise.
All plans support embedding videos, images and graphics, social share on Facebook and Twitter and iPad, and other mobile device access. ProProfs does give other freemiums good competition, but it may lack in-depth research tools, which you may not need anyway.
If reliability is a top factor for your consideration, Examinare Survey Tool is worth the attention. It has ten years of experience in managing feedback, questionnaires, and business data. Of course, it still boils down to pricing and features.
You get a test run for seven days, three surveys, and templates. Plus, you get support via email, chat, and phone. You also get a variety of question types from multiple choice to free text to gradient scale and Osgood-scale.
You can add instructions, images, and sound files and publish questionnaires as forms. It is widely used, and its free online survey tool is popular for its ease of use: design, distribute, and data analysis. While the devil is in the details, the process is still more simple than most survey tools. You can conduct surveys via the web, email, and social, plus, customize branding and perform filter and comparison, and data exports and custom reports.
Starting a survey is as simple as creating one from a question type template or importing a Word document. You get unlimited surveys, ten questions each, and responses. Plus, the survey is mobile responsive, and you get reliable support. Should your small business grow big, you can scale to a corporate plan without a hitch. Confirmit is a survey software targeting product and employee experience, so if your requirements are around these elements, you should give this a try.
Otherwise, you may be better off with a general survey feature set. It is designed for the Voice of the Customer and Voice of the Employee research model, as well as for market research programs. While it sounds complex for most small business needs, it is a must-have platform for agencies and consulting firms that work around these areas, so, yes, this applies to small businesses.
You can expect niche tools here, such as multi-channel distributions via CAPI, phone, web, mobile, and even paper. You can customize images, and multimedia and test run your surveys.
Likewise, it has advanced analytics that can optimize unstructured feedback data. All these features point to a complex survey platform, something to think about if your needs are out of the usual general surveys. NPS is a good metric that measures customer loyalty.
It delivers the tools to enable you to gauge respondents based on NPS, such as promoters, passives, and detractors. Still, it has your specific needs covered: survey branching, rating system, full-text analytics, API access, and multi-lingual support.
You also get a dedicated account manager. This software is very specific, so if you just need a standard survey, this can get expensive. Enjoy a top-notch real-time data analytics experience in an easy-to-use, lightweight, and powerful web-based survey tool. SurveyLegend is a feature-rich application with a simple interface. SurveyLegend offers a simplified list of features, perfectly balanced with an intuitive interface.
The surveys also load quickly regardless of the device used to access them. Your analytics comes to life as responses arrive — SurveyLegend was designed with real-time analytics, feedback and results in mind. The moment someone replies to your survey you can see the data arrive and start interacting with it: filter, search and sort, export, or create beautiful charts and tables using our many available themes.
Reach out to your target demographic, no matter where they are in the world and any language — you may share your surveys with people using email, social media, and even SMS text messages. SurveyMonkey is one of the most popular questionnaire tools in the world.
This survey solution gives you the flexibility to ask up to 15 different types of questions, including open comments, interactive sliders, and multiple-choice questions.
You can also include questions written by experts in your surveys to make them more effective. The templates are suitable for beginners to create basic online surveys or complex surveys. You can also customize survey design, colors, fonts, etc. The flexible sharing options also come in handy. You can show off your results in the form of charts and graphs. SoGoSurvey is a great option for enterprises looking for an affordable survey tool with powerful data analytics. This lets you design a survey form very easily.
After survey designing, it lets you distribute and share your surveys across multiple platforms. Finally, review and share the results using live reports. The good thing is that you get survey templates for every market, including customer retention surveys, event surveys, feedback forms, and more. Apart from the paid plans, you also get a freemium plan for basic features. Survey Anyplace creates questionnaires and also provides valuable customer insights to your audience.
You also have numerous text choices and options to ask open-ended questions. Apart from that, you can ask several types of questions, including image choices, ranking, and rating questions. To improve the engagement quotient, you can also include a quiz timer, final score, and leaderboard.
You can also integrate the survey with Facebook, Webhooks, Zapier, and Google Analytics for powerful reporting. The custom Enterprise plan also provides a full white label option on special request. It increases your outreach by delivering surveys through emails and by embedding on your website. HubSpot will also let you choose the right survey tool for more visibility and better engagement.
It also offers a user-friendly dashboard where you can track customer responses under a single umbrella. Qualtrics is an excellent option if you are looking for custom solutions to survey customers, employees, and brands.
Its drag and drop survey builder lets you create highly customized and intuitive survey forms. It provides over 50 built-in templates to create stunning surveys easily. Next, get answers and insights from your customers or increase employee engagement wherever they are.
For instance, you can share your survey link via emails, text messages SMS , and more. You can also improve the quality of insights through high engagement rates and by asking just enough questions. To help you keep your data secure, it offers enterprise-grade security, monitoring, privacy, and data access controls. Qualtrics pricing plans are only available on request. It also offers a free plan that you can use for an unlimited period. GetFeedback helps you offer great customer experiences CX by taking real-time user feedback.
It provides an easy-to-use drag-and-drop editor to build engaging surveys and send them to your customers to receive feedback. Hotjar Heatmaps are a visual representation of user behavior that shows where users click, tap, and scroll.
Hotjar Session recordings can show the anonymous activity of individual users, which you can tie to their survey answers. Have you ever used customer satisfaction surveys to better understand your market? Tell us what you learned and how you used the data to improve your business.
Use Hotjar to build your survey, place it on your website or send it via email, and get the customer insight you need to grow your business. Sometimes, online businesses are exactly like that hard-to-reach shelf: something impractical that requires extra effort and make people lose motivation and leave. This is the Customer Effort Score CES , and measuring it can help you make accurate predictions of future business success or failure.
At Hotjar, customer feedback is at the core of what we do. We want all of our team members to obsess over the wants, needs, and opinions of our users and customers, and in turn, we encourage our users and customers to obsess over their users and customers. In this article, we show you why you should collect feedback from customers, how to do it, and how to use that information to make positive changes. Sign in. Try it free. Toggle dark mode. You have to ask!
User research. I cover: What is a customer satisfaction survey? Customer Effort Score CES The Customer Effort Score measures how much effort it takes for customers to either use your product or fix a problem through customer support.
Milestone surveys Milestone surveys are questionnaires sent out at key moments in the customer journey to help understand the user experience better. Creating your customer satisfaction survey: 6 types of question There are different ways to ask customer satisfaction survey questions, and each has advantages and disadvantages.
Multiple-choice questions In multiple-choice questions, there is a limited number of answers a respondent can give. Rating scale questions also called ordinal questions Rating scale questions offer a range of multiple-choice answers that map onto a numeric scale, such as rating customer support on a scale of or stating the likelihood of recommending a product on a scale of 0 to 10 NPS question.
Example How likely are you to recommend [product name] to a friend or colleague? Example Did customer support help you find the solution you were looking for today? Example Which of the following bests describes you? Example How helpful do you find our video tutorials? If so, what? Question 2: How happy are you with [product name]? How could we improve? Question 3: How likely are you to recommend [product name] to a friend or colleague? Question 4: How easy did we make it to solve your problem?
How could we improve your experience with [Company Name]? Do you have anything else to add? With so much information at the tips of your fingers, you can use these reviews much like you would use a customer satisfaction survey. Detecting trends in your reviews can give you quick insight into how customers perceive your business. This may enable you to see what your business does well and what areas you should focus on improving—all without having to read each review individually.
With so many review platforms, this reviews aggregate saves time and ensures every piece of feedback is seen. It also allows you to customize questions depending on your focus and needs. Using existing templates is convenient and can give you valuable information about how customers experience your company overall. Customizing questions can help you target more specific aspects of customer experience, allowing you to investigate key areas of concern for your business.
Podium allows you to send customized follow-up questions based on customer responses. Customized follow-up questions can help you dig deeper into an issue to learn more about customer experiences. Following up with customers can also show you care about what they experience, and want to improve this for them. Since Podium automates these responses, you can provide a personalized follow-up without having to dedicate staff time to crafting each response from scratch. Podium Feedback may be your new go-to product for sending customer satisfaction surveys.
Podium Feedback makes collecting customer satisfaction surveys easy. You can send out requests automatically. Analytics allow you to view common trends in feedback rather than having to read individual surveys.
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