Servision software

It is recommended that you consult with this list before you purchase any devices. This list is updated frequently. Which types of cameras are supported by SerVision systems?

Only analog cameras are supported. Due to the proprietary and high ratio video compression protocols in our system which enables high-quality video streaming over 3G networks , the SerVision video gateway must perform the Analog to Digital conversion by itself, otherwise the resulting outcome is very blurry, because the video is being converted twice. Since IP cameras provide a digital feed, they cannot be used. Under what circumstances do I have to use the SVProxy server?

SVProxy is used when the video gateway does not have a publicly-accessible IP address which is usually the case in most cellular networks. Both the video gateway and the client application must be configured to use the proxy server.

SerVision maintains several free-of-charge SVProxy servers globally which can be used in smaller projects. When should I upgrade the DVR firmware or the client software? SerVision releases new versions of firmware and software on a regular basis.

The new versions contain bug fixes as well as added features. It is best to consult technical support about the advisability of implementing a specific upgrade. In any case, you should always be sure to use an upgraded version that was approved for release, and not a non-release version.

The most updated versions can be found at our Downloads Page. Who should I contact in case a system was supplied without some of its components, or some of the components were defective? Contact technical support at support servision. In your message, indicate which parts are missing or defective.

If parts are defective, it is recommended that you attach photos of the defective parts. You should receive an answer to your e-mail within one business day. What should I do if the system is not functioning properly? Attempt to solve the problem using the user manuals and this FAQ. If you cannot solve the problem in this way, contact technical support.

How can I tell whether a Video Lost error message is caused by a problem with the video gateway unit? The easiest way to check this is to switch the cameras connected to the unit so that they are connected through different connectors. Even if only one camera is connected, you can do this if the unit has more than one camera connector, by connecting the camera to the other connector to test it.

Check that its power supply and connectors are working properly. If the Video Lost message remains on the same connector, the video gateway unit may have a problem. Contact technical support. How can I tell if the system was able to connect the cellular network? What I need to check? The system present the right time, date according to your time zone, and if the system do not present the right time and date, refer to the system configuration to correct the system settings.

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Complete all tasks with a few clicks in one centralized system, including managing customer calls, scheduling, and monitoring your fleet. One of the key challenges facing SerVision was finding a way to transmit high-quality video over all types of IP networks. To meet this challenge, SerVision has developed advanced video handling technologies. Innovative compression techniques make it possible to transmit very high-quality video recordings over narrow bandwidths.

As a result, video gateways can stream smooth video over cellular network links so remote users can view live feeds in real-time via their PC, laptop or smart phone.